Job Information
NCR VOYIX L3 Support Analyst in BANJA LUKA, Bosnia and Herzegovina
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: L3 Support Analyst
Grade: 9
Location: Banja Luka, Bosnia and Herzegovina
Position Summary & Key Areas of Responsibility:
Production Support
Provide 3rd-level technical software application support and resolve customer cases.
Diagnose and solve technical issues at the 3rd level and where needed, escalate to internal development teams or external vendors as required
Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization including availability to perform on-call (after-hours) shifts.
Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up the environment to reproduce issues and test potential workarounds, and develop ad-hoc solutions (e.g. scripts) to address issues as workarounds.
Configuration and Development.
Communicate customer hot-fix to the production environment.
Help L2 / Customers solve technical issues by providing solutions.
Provide troubleshooting and verify configuration stability.
Customer Management and Training.
Work closely with other Systems Analysts, Developers, Testers, and Project Managers to improve customer satisfaction.
Ensure knowledge transfer via documentation and hands-on training to other teams including 1st and 2nd level teams.
Desired Skills and Experience.
Ability to work on shifts to cover US Hours and After hours.
On-call Support (rotation between team members).
Basic Qualifications:
3 -5 years in a technical support role is required, providing support to the Retail industry (highly desirable)
Strong technical background.
Strong customer-facing and communication (written and verbal) skills.
The ability to work with remote teams including after-hours and weekends where required.
The ability to work on P1 incidents after hours and on weekends where required.
Previous experience in software Support (Mandatory) and providing support to the Retail industry (highly desirable).
Previous experience working with Microsoft Technologies: Microsoft SQL, Microsoft Servers Microsoft .NET Framework IIS 7, SCCM and Virtual servers, Linux.
Team player, self-time management, Responsible and Independent.
Quick and self-learner.
Preferred Qualifications/Skills:
Previous experience working with retail software systems (POS) Microsoft .NET Framework
System Analysis: Event logs, Logging
Scripting: batch, VB, PowerShell an advantage.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.