Job Information
NCR VOYIX Application Operations Analyst I in BELGRADE, Serbia
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Responsible for App Ops- Technical and Functional support- of a wide range of production applications/services including day to day support, weekly/monthly releases/deployments, data fixes, and other regular patching activities
Work closely with Product Infrastructure (PI) team to support ongoing maintenances e.g., migration of apps between/within Data Centers, adding new servers, updating firmware etc and ensure minimal/no impact to customers
You will be a primary contact to resolve production/hosting related issues and expected to work closely with Change Management, Release management, and extended Partner teams for bug fixes, regular deployments etc
Applies knowledge of technology and operational best practices to drive design, development and implementation of operational standards and capabilities to enable highly available, scalable & reliable customer services/experiences
Analyzes and synthesizes a variety of inputs to drive end-to-end incident management process to restore service quick and then Root Cause Analysis(RCA) for long term fixes
Developing monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
Monitor dashboards (respond to alerts by resolving directly; escalating to appropriate resource)
Answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding NCR’s online banking and point of sales products
Technical and functional support- of a wide range of production applications/services including day to day support, weekly/monthly releases/deployments, data fixes, and other regular patching activities
Primary contact to resolve production/hosting related issues
Applies knowledge of technology and operational best practices to provide support to productions systems
Work assigned Pivotal incidents
DNS updates
Apache configuration updates
You will be required to have a flexible schedule, including weekend support
Facilitate incident bridge lines when application outages occur
Responsible for implementing Product upgrades/Deployment and migration by following appropriate documentation and procedures.
Maintain automation tools and processes to streamline operational tasks and improve efficiency.
Manage the installation of software updates, patches and security fixes to keep systems up to date.
Monitor and manage Jira Queues to ensure service requests and tasks are prioritized, assigned and resolved promptly, according to established SLA’s.
Responsible for following appropriate Change management process and attend CAB meetings to gather approvals to implement changes in production.
Participate in incident response and troubleshooting efforts, ensuring timely resolution and minimal impact on operations.
Continuously monitor and optimize system performance, identifying areas for improvement and implementing necessary enhancements.
Stay up-to-date with industry best practices and emerging technologies, identifying opportunities to enhance our infrastructure and operational processes.
BASIC QUALIFICATIONS:
Bachelor's degree in Computer Science, Engineering, or a related field.
2+ years related experience
Linux or other Unix experience
Familiar with monitoring tools (e.g., Prometheus, Grafana, ELK stack).
Knowledge in scripting and automation using languages such as Python, Bash, or PowerShell.
Solid understanding of cloud computing platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).
Troubleshooting production issues
System Admin exposure
Familiarity with configuration management tools (e.g., Ansible, Puppet, Chef).
Quick learner, innovative problem solver, and flexible to adapt new apps and technologies
Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
PREFERRED QUALIFICATIONS:
BS in Computer Science or related field
Familiar with SSL certificates
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.